1.1. By using this website, you are agreeing to accept the Terms and Conditions of its use. By purchasing from us you are agreeing to accept our Terms and Conditions of purchase and trading.
1.2. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide Products to you, how you and we may change or end the Contract, what to do if there is a problem and other important information.
2. INFORMATION ABOUT US AND HOW TO CONTACT US
2.1. We are Slavic Connections Ltd, registered in England and Wales, with company registration number 10734952, having our registered office at 87 Hampden Way, London, N14 5AU.
2.2. Our site is only intended for use by people residing in the United Kingdom (mainland only) and we reserve the right to not accept orders from individual residents elsewhere.
2.3. You can contact us by:
a/ Telephoning us during our opening hours, which are 9am – 6pm on working days at 07894882983
b/ By post: Customer Service, Slavic Connections Ltd, 87 Hampden Way, N14 5AU, London
c/ By email: firstname.lastname@example.org
2.4 . Any reference to “working days” in the terms means any day which is not a weekend or a bank holiday in England.
2.5. Our team will endeavour to respond to your email within 48 hours of receipt. If we have to contact you we will do so by telephone or by writing to you using the email or postal address you provided us in your order. When we use the words “writing” or “written” in these terms, this includes emails.
3. OUR CONTRACT WITH YOU
3.1. Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between yourself and us (the “Contract”).
3.2. We will assign you an order number and you will receive confirmation when we accept your order. Whenever you contact us about your order, please tell us the order number.
3.3. If we are unable to accept your order, we will inform you of this in writing and will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for or because we have identified an error in the price or description of the product.
3.4. Most of our products are handmade; therefore they may vary slightly from their pictures. Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the products.
3.5. Any drawings, photographs, descriptions or advertising we issue, and any photographs, descriptions or illustrations contained on our site, are issued or published solely to provide you with an idea of the products they describe. They do not form part of the Contract between you and us or any other contract between you and use for the sale of the products.
4.1. Please visit the Delivery section for more information about delivery options.
4.2. We are not responsible for delays outside of our control. If this happens, we will contact you as soon as possible to let you know and we will take the necessary steps to minimise the effect of the delay. We will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to receive a refund for any products you have paid for but not received.
4.3. If no one is available at your address to take and sign for the delivery, a Royal Mail worker will leave you a card informing you. Cards can only be left where there is access to secure post boxes, therefore some deliveries to apartment buildings and shared accommodation will not receive delivery cards.
4.4. We may have to suspend the supply of a Product to:
a/ Deal with technical problems or make minor technical changes.
b/ Update the product to reflect changes in relevant laws and regulatory requirements.
We will contact you in advance to inform you we will be suspending supply of the product, unless the problem is urgent or an emergency. If the period of suspension lasts more than 30 days, you may contact us to end the Contract and we will refund any sum you have paid in advance for the product in respect of the period after ending the Contract.
5. RETURNS/ENDING THE CONTRACT
5.1. Your rights when you end the Contract will depend on what you have bought, whether there is anything wrong with the item, how we are performing and when you decide to end the Contract. For most products bought online you have a legal right to change your mind within 14 days after the day you receive the products and receive a refund.
5.2. When you return a product to us, because you have cancelled the Contract between us within the fourteen-day cooling-off period (see clause 5.1 above), we will process your refund as soon as possible and, in any case, within 14 days of the day you have given notice of your cancellation, provided the goods have been returned to us in the same condition as delivered. In this case, we will refund the price of the product in full, including the cost of sending the item to you, via our cheapest delivery method; we will not refund premium delivery surcharges. However, you will be responsible for the cost of returning the item to us. We recommend that all items are returned via a recorded delivery method, as we will not be liable for any damage or loss whilst in transit.
5.3. For any other reason we will examine the returned Product and if you are entitled, we will notify you of our intentions to either repair, replace or refund via e-mail within a reasonable period of time. We will usually process your repair, replacement or refund as soon as possible and, in any case, within 30 days of receiving the defective product. If you elect a refund of a product returned by you because of a defect it will be refunded as per our refunds policy. If you are entitled to a repair or replacement of a defective product we will not charge you for redelivery of the repaired or replaced product.
5.4. If you return the defective product to us using your own method of delivery, we will refund up to £3.50 of the costs incurred by you. This will only be refunded upon a proof receipt of the postage costs.
5.5. You do not have the right to change your mind in respect of: (i) Products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them; (ii) Products that are made to your specifications or are personalised; (iii) Perishable goods or (iv) gift card and loyalty vouchers.
5.6. You do not have the right to change your mind when the Contract is consisting consumable goods, except where a fault has been discovered that could not have been identified without unsealing the products.
6. HOW TO END YOUR CONTRACT WITH US
6.1. To end your Contract with us before your order has been dispatched, please let us know by doing one of the following:
a/ Call customer services on 07894882983; or email us at email@example.com. Please provide your name, home address, number of the order and, where available, your phone number and email address. If contacting us by email, please return the confirmation email also.
6.2. If you end the Contract for any reason after products have been dispatched to you or you have received them, you must return them to us. You must follow the following steps:
a/ Fill out the Return/Exchange form attached to your invoice and attach it to your shipment.
b/ Use the following return address: Slavic Connections Returns, 87 Hampden Way, N14 5AU, London
7. PRICE AND PAYMENT
7.1. It is always possible that, despite our best efforts, some of the Products we sell may be incorrectly priced. We will normally check prices before accepting your order so if the product’s correct price during your order date is less than our stated price, we will charge the lower amount. If the product’s correct price during your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order.
7.2. The cards we accept payment from will be detailed on the online ordering process. You must pay for the Products before we dispatch them.
8. OUR RESPONSIBILITY FOR LOSS OR DAMAGE
8.1. We only supply products for domestic and private use. If you use the products for any commercial, business or re-sale purposes we will have no liability to you for any loss of profit, loss of business, business interruption, loss of business opportunity, loss of contracts, loss of anticipated savings or loss of data.
8.2. We are not responsible for any indirect or consequential losses which happen as a side effect of the main loss or damage and even if such losses result from a deliberate breach of this Contract by us that would entitle you to terminate the Contract between us, including but not limited to:
9. AGE RESTRICTIONS
9.1. By placing an order for age-restricted Products such as the above, you confirm that you meet the age requirement for that Product and that the information you provide is truthful and correct.
9.2. We reserve the right to not sell or deliver any age-restricted Product to anyone who is, or appears to be, under the required age.
10. DATA PROTECTION
10.2. By registering any of your personal details with us, you are agreeing to allow us to contact you regarding any of our own products or services. We may pass your details to a third party unless otherwise indicated to by you.
11. SECURITY PROTECTION
11.1. To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases.
11.2. By accepting these Terms and Conditions you consent to such checks being made. In performing these checks, the personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of your information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.
11.3. During security checks we may ask for additional information or documentation to help support the data you have supplied.
12. TRANSFERS OF RIGHTS AND OBLIGATIONS
12.1. The contract between you and us is binding and on our respective successors and assigns.
12.2. You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent.
12.3. We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.
13.1. If we fail at any time during the term of a Contract to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled to under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.
13.2. A waiver by us of any default shall not constitute a waiver of any subsequent default.
13.3.No waiver by us of any of these terms and conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing.
14.1. If any of these terms and Conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.
15. OUR RIGHT TO VARY THESE TERMS AND CONDITIONS.
15.1. We have the right to revise and amend these terms and conditions at any time, to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system’s capabilities.
16. LAW AND JURISDICTION
16.1. Contracts for the purchase of Products through our site and any dispute or claim arising out of or in connection with them, their subject matter or formation (including non-contractual disputes or claims) will be governed by English law. Any dispute or claim arising out of or in connection with such Contracts or their formation (including non-contractual disputes or claims) shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.
17. All material and content on this website is the property of Slavic Connections Ltd. As such, it may not be used by any party without express of our written consent.